Ordering and Shipping

How do I order a Modjoul SmartBelt?

The Modjoul SmartBelt can be ordered through our store.

What are the SmartBelt sizes in inches?

Small: 30-32 inches

Medium: 33-35 inches

Large: 36-38 inches

X Large: 39-41 inches

XX Large: 42-44 inches

Is shipping included in the cost of the SmartBelt?

No, shipping is a separate charge and will be calculated at checkout.

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Care and Use

How do I put on the SmartBelt?

To put on the SmartBelt, first ensure the modjoul text is facing outward. For best performance, your SmartBelt should be placed inside the belt loops of your pants and fit snug around your waist. Adjust accordingly by tightening through the buckle.

Is the SmartBelt water resistant?

It is water resistant to a point but is not water proof. The SmartBelt was designed and tested to a water resistant specification of IP43. This specification means the SmartBelt is protected from splashing water but should not be immersed in water or exposed to prolonged moisture.

How do I clean the SmartBelt?

We recommend wiping the SmartBelt with a lightly dampened cloth or alcohol as needed to remove dirt. For buildups or tough stains like oil and grease, we recommend gently scrubbing with a wet soft-bristled toothbrush. Thoroughly dry after cleaning.

Can I turn the SmartBelt on and off?

The SmartBelt has an on/off switch located on the bottom of the buckle.

What do the vibrations mean?

The SmartBelt uses vibrations to send alerts from your supervisor. The reason for the alerts will vary, depending on how your organization chooses to configure this feature.

What do the lights mean?

  • Red: The SmartBelt is on
  • Green: The SmartBelt is on and connected to WiFi 
  • Blue: The SmartBelt is on and connected to WiFi and GPS 

Does the SmartBelt have an option to notify my supervisor if there is a problem?

The Alert button located on the bottom of the SmartBelt buckle can be used to notify your supervisor if there is a problem. When you press the button, the SmartBelt immediately sends a notification to your supervisor through the Modjoul Mobile App. The SmartBelt will send a vibration when the notification has been received by the supervisor. The SmartBelt must be connected to WiFi for this feature to work.

How often do I need to charge my Modjoul SmartBelt?

Depending on individual use, the Modjoul SmartBelt can have a battery life up to 12 hours and would require charging every day. We recommend charging the SmartBelt at the end of every shift to ensure it is ready for use the next day. 

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Reports

Does the scorecard display data in real-time?

The SmartBelt sends data to the cloud every five minutes when it is connected to WiFi. The framework requires a few minutes to orchestrate, classify, calculate, classify and show the data on the scorecard.

How accurate are the reports?

Each sensor has a degree of accuracy in its measurement. The scorecard should be considered directionally correct and not absolute.

Can I customize the reports?

The reports can be customized for the employee, supervisor and the company. The hierarchy is that the company determines which metrics or calculations are shown, then the supervisor and then the employee. The supervisor and employee can then choose to see the metrics or not see the metric. 

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Sensors

Are the sensors always working?

When the SmartBelt is on, the sensors in the SmartBelt are recording information. The only time the sensors are not working is when the SmartBelt is off. The SmartBelt can be turned off at any time by the employee by sliding the on/off switch.

When do the sensors send data?

The sensors capture data all the time except when the device is sending data to the cloud. The capture to send rate is five minutes of data capture and 30 seconds to send the data.

How can I tell if a sensor is working?

When the SmartBelt is turned on, it runs a self-diagnostic to determine if the SmartBelt’s sensors are working correctly. On the mobile application, it will show the result of the diagnostics. If a sensor is not working, it will not show green. The other sensors on the SmartBelt will be working and sending data.

Can I turn off a sensor?

The one sensor on the SmartBelt that can be turned off is the GPS sensor. The sensor can be turned off in the administration screen on your dashboard. Turning off the sensor will stop the sensor from collecting data. 

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Warranty

How long is the warranty?

The warranty on the SmartBelt is six months.

What is covered by the warranty?

Modjoul devices are covered by a six month limited warranty policy. This policy only applies to devices purchased directly from Modjoul or authorized third-party resellers. Normal depletion of consumable parts including batteries, SmartBelt material, electronics or the buckle are excluded from this limited warranty unless a failure has occurred due to defect in materials or workmanship. Damages resulting from intentional or unintentional abuse, accidents, modifications, unauthorized repairs or other causes are not considered defects in materials or workmanship. If a defect arises within the applicable warranty period, please contact customer support for assistance to determine if your device is eligible for replacement or repair. To read the full warranty policy, please visit www.modjoul.com/warranty.

How do I make a warranty claim?

To make a warranty claim, submit a ticket to customer service through our help desk.

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Black Box™

How do I go back and review an accident?

The software allows the owner to go back in time to review the data leading up to and following an incident. The owner will need to know the approximate time that the accident happens to capture the event. This is done on the black box screen.

Why does it capture time before and after the accident or event?

To help prevent future incidents from occurring, the software allows a company to review the events leading to and immediately after an incident. Knowing the environmental factors contributing to the incident can help companies make improvements for preventative purposes.

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Customer Service

How do I contact customer service?

To contact customer service, please submit a ticket through our help desk or call (864) 722-9760 to speak with one of customer service team members.

What if I want to return my Modjoul SmartBelt(s)?

Modjoul has a 14 day sales and return policy. We accept returns if they're made within 14 days of receiving the shipment. Read the complete policy here.

What if I forget my username or password for the dashboard?

If you lose or forget your login information, please click the “Forgot Password” link on the dashboard login page. Follow the instructions to reset your login information. If the issue persists, please contact our customer service desk to resolve the issue.

I don’t think my dashboard reports are accurate.

If you feel the dashboard reports are inaccurate, please contact us (864) 722-9760 to speak with a member of our data modeling team. They will assess the data to determine if there is a discrepancy. 

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Obsolescence / Disposal / Safety

How do I dispose of the SmartBelt?

See the website for the most up to date disposal instructions. Please return the SmartBelt to Modjoul at the following address so the batteries and electronics can be disposed of safely:

105-2 Sloan Street

Clemson, South Carolina 29631

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SmartBelt Demo

This would be a good place to put the SmartBelt demo video.